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Order Info

ORDER INFO

ONLINE PURCHASE TERMS

1.       We only accept payment via Paypal or ATM, Paypal including Visa, MasterCard.

2.       All orders once successfully made cannot be changed, cancelled, refunded nor exchanged.

3.       Please ensure a valid 8-digit Hong Kong SAR (+852) mobile phone number is provided upon check-out in order to receive SMS or call for delivery purpose.

4.       An order confirmation email will be sent to you in which details of the order will be included. If you did not receive an order confirmation email, please contact our us.

5.       If you have any questions, you can contact us by email or whatsapp as below:

Whatsapp: +8525411 0447

Email: info@kalivings.com

Operating Hours: MonFri, 10am to 5pm (Except Sat, Sun& Public holidays)

6.       If we need to contact you, we will writing to you via SMS at the telephone number or email at the email address you provided to us in your order.

7.       The images of the products on our website are for illustrative purposes only. The product packaging may vary slightly from those images.

8.       KA Livings Shop reserves the right to amend the terms and conditions without prior notice. All matters of dispute are subject to the final decision of KA Livings.

SHIPPING

1.     Free shipping over $450, subject to KA Livings Shop decision and may not announce prior if any updates.

2.     We only ship to Hong Kong SAR only ,including Hong Kong Island, Kowloon and New Territories.

3.     Shipment will arrive at the shipping address in around 7 business days under normal circumstances. Delivery service is not available on Sundays and Public Holidays. Delivery service might be affected in light of festive, special weather conditions, traffic disruption occasion/.

4.     If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact KA Livings via whatsapp +852 5411 0447, in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded.

5.     At the moment, we offer Standard Delivery Service only.

6.     An order can be delivered to one specified location only. If customer requires sending orders to multiple locations, customer needs to place a separate order for each location.

7.     Standard Delivery Service: 

  • Orders will be delivered to the address and phone no. provided by customer when placing their order.
  •  P.O Box is not accepted as shipping address.
  •  Standard Delivery Service is NOT available in specified destinations, including warehouse, logistics center, airport, container terminals, Hong Kong Convention and Exhibition Center and Asia World-Expo.Delivery service is also NOT available in specified areas, including but not limited to: Frontier Closed Area, Island (including Tung Chung, International Airport, Disney Land, Discovery Bay, Yam O), Ma Wan, Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands.
  • An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.